Terms and Conditions for Gardeners Brockley

These Terms and Conditions set out the basis on which Gardeners Brockley provides domestic and light commercial gardening services in the UK. By booking a service, the customer agrees to these terms, which are designed to create a clear and fair arrangement for both parties. They apply to one-off visits, scheduled maintenance, seasonal work, clearance tasks, and other garden-related services unless a separate written agreement states otherwise. In these terms, references to we, us, and our mean the service provider, while you and your mean the customer.

All services are provided subject to availability, site conditions, weather, and the scope of work agreed at the time of booking. A Gardeners Brockley service may involve labour, equipment, waste handling, and the use of chemicals or sharp tools where appropriate. You are responsible for ensuring that the area to be worked on is safe and reasonably accessible. If any condition at the property creates a risk to people, pets, structures, or equipment, we may suspend or refuse part of the work until the issue is resolved.

These terms are intended to be practical and legally consistent with UK consumer and contract law. Nothing in these terms limits any statutory rights that cannot be excluded by law. If any part of these Terms and Conditions is found to be unlawful or unenforceable, the remaining sections will continue to apply. The wording below should be read carefully before confirming any booking with the gardeners.

Booking Process

Bookings are normally made after the customer provides basic information about the garden, the type of work required, access arrangements, and the preferred date or schedule. We may ask for photographs, measurements, or further details so that we can estimate the likely time, labour, and materials needed. A booking is not confirmed until we have accepted the request and, where required, received any deposit or advance payment agreed in writing. A quotation alone does not create a binding booking.

When a quote is provided for gardeners in Brockley, it is based on the information available at that time. If the actual site conditions differ from those described, we may need to revise the price, timing, or staffing. This includes cases where the garden is larger than expected, access is restricted, waste volumes are greater than anticipated, or the work requested changes on arrival. If you do not accept any revised terms, we may decline to proceed and charge a reasonable cancellation or attendance fee where applicable.

Appointments are scheduled subject to weather conditions, staff availability, and the safe completion of the work. We may reschedule a visit if adverse weather, illness, transport disruption, equipment failure, or other circumstances beyond our reasonable control make attendance impractical or unsafe. In such cases, we will aim to offer an alternative time. You should ensure that someone over 18 is available to provide access if required, or that access instructions are accurate and complete. Delays caused by incorrect access information may be chargeable if they affect the planned service time.

Payments

Unless agreed otherwise, payment is due upon completion of the work on the same day. For larger projects or recurring maintenance, we may request a deposit, staged payments, or advance payment before work begins. Accepted payment methods may include bank transfer, card payment, or another method specified at the time of booking. Any invoice remains payable in full without deduction unless we have agreed a valid refund, discount, or adjustment in writing.

Gardener Brockley prices may be quoted as fixed fees, hourly rates, or estimated charges depending on the task. An estimate is not a guaranteed final price. If the work takes significantly longer because of unexpected site conditions, additional requests, or hidden issues not disclosed before attendance, we may charge for the extra time at the agreed rate. Materials purchased on your behalf, including plants, compost, feed, treatment products, and consumables, are payable by you unless expressly included in the quote.

Late or missed payments may result in administration charges, interest, or recovery action to the extent permitted by law. We may suspend future services until outstanding balances are settled. If payment is made by a third party, you remain responsible for ensuring that the invoice is paid in full and on time. Any banking charges, failed payment fees, or currency conversion costs imposed by your bank or payment provider are your responsibility.

Cancellations and Changes

You may cancel or reschedule a booking by giving reasonable notice. Where a cancellation is made too late to reallocate the appointment, we may retain part or all of any deposit to cover lost time and administration costs. For one-off jobs, a shorter notice period may result in a cancellation fee, especially if staff have already been scheduled or materials have been purchased. The exact charge may vary depending on the scale of the service and the amount of notice provided.

If you need to change the scope of work, date, or access arrangements, you should notify us as early as possible. Material changes may affect pricing and availability. If we arrive and are unable to complete the work because of circumstances within your control, such as blocked access, unsafe conditions, or a lack of permission to enter, the visit may be treated as a late cancellation and charged accordingly. Repeated short-notice changes may also affect future booking acceptance.

We reserve the right to cancel or postpone a booking where carrying out the service would be unsafe, unlawful, or impossible, including where severe weather, pest infestation, dangerous waste, vandalism, or hazardous substances are discovered. If we cancel for reasons within our control, we will either reschedule the service or refund any prepaid amount for the unperformed element. This does not apply where cancellation is necessary because you have provided incorrect information or failed to meet your obligations under these terms.

Liability and Customer Responsibilities

We will carry out services with reasonable care and skill. However, gardening work can involve natural variability and some degree of risk. We are not responsible for pre-existing damage, hidden defects, unstable structures, underground services, or deterioration caused by age, weather, or disease. If you ask us to work near delicate plants, fragile surfaces, ornaments, irrigation systems, or other vulnerable items, you should tell us in advance so we can decide whether special precautions are needed. Any failure to do so may limit our responsibility for loss or damage.

You must ensure that the property is safe for work to begin. This includes securing pets, removing valuables from the immediate work area, and informing us of any known hazards such as broken glass, hidden holes, insects, contaminated soil, sharp objects, asbestos, chemical residues, or live electrical fittings. Where our team is asked to move items, handle heavy objects, or work around structures, you accept the usual risks associated with outdoor property maintenance, provided that we act reasonably and within the scope of the booked service.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, our total liability arising from a service will be limited to the amount paid or payable for the specific visit or project giving rise to the claim, except where a different limit is required by law. We are not liable for indirect losses, loss of profit, business interruption, or consequential damage.

Waste Regulations and Site Clearance

Any green waste or general waste generated during the service will be handled in accordance with applicable UK waste regulations. Unless stated otherwise, waste removal is only included if the quote specifically says so. If waste is to be removed by us, you authorise us to transport, sort, and dispose of it through lawful channels, including licensed facilities or approved recycling routes where appropriate. We may refuse to remove waste that we believe is hazardous, improperly packaged, or not covered by the agreed service.

Customers remain responsible for declaring any regulated waste, including paint, chemicals, fuel, contaminated soil, asbestos-related material, needles, clinical waste, or other items subject to special handling requirements. We are not licensed to deal with every type of waste, and we will not knowingly collect or dispose of items that require specialist treatment unless this has been agreed separately in writing and can be done lawfully. If prohibited waste is discovered, the service may be stopped or amended, and any additional costs may be charged to you.

Where waste is left on site for later collection or decomposition, you should ensure that it does not create a nuisance, attract pests, or breach local disposal requirements. Any bags, bins, or containers supplied by us remain our property unless expressly transferred. If the service includes clearance of soil, branches, turf, or other bulky material, the quantity removed may be estimated at the time of booking but charged by actual volume, weight, or labour required if the original estimate proves inaccurate.

General Provisions and Governing Law

These Terms and Conditions form the entire agreement between you and us for the relevant service, unless a separate written contract says otherwise. If we choose not to enforce a particular clause on one occasion, that does not mean we waive our right to enforce it later. Any variation must be confirmed by us in writing. We may assign or subcontract part of the work where appropriate, but we remain responsible for the standard of service provided within the agreed scope.

Personal data supplied during the booking process will be used only for service administration, communication, invoicing, record-keeping, and legal compliance in line with applicable data protection law. We will take reasonable steps to keep information secure and to use it only for legitimate service purposes. Any documents, photographs, or notes created in connection with the work may be retained for reasonable business and compliance purposes, subject to legal requirements.

These Terms and Conditions and any dispute or claim arising from them are governed by the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where consumer law requires otherwise. If any dispute arises, both parties should first try to resolve it in good faith before commencing formal proceedings. By proceeding with a booking for gardeners Brockley, you confirm that you have read, understood, and accepted these terms as the basis for the service.