Gardeners Brockley Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Brockley provides gardening and related services to residential and commercial customers. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before ordering any gardening services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, company or organisation ordering gardening services from Gardeners Brockley.

Services means gardening and related services provided by Gardeners Brockley, including but not limited to garden maintenance, lawn care, planting, pruning, hedge trimming, garden tidy-ups, soft landscaping, and related work as agreed between Gardeners Brockley and the Customer.

Agreement means the contract between the Customer and Gardeners Brockley incorporating these Terms and Conditions and any written quotation or confirmation of booking.

Site means the property or garden where the Services are to be carried out.

2. Scope of Services

Gardeners Brockley provides professional gardening services within its operational service area, which may be adjusted from time to time at the companys discretion. Services will be delivered as described in the quotation or booking confirmation provided to the Customer.

The Customer is responsible for ensuring that the description of the required work is accurate. If additional work is requested or required once the team is on Site, Gardeners Brockley may adjust the price and timescale accordingly. Any such changes will be explained to the Customer as clearly as reasonably possible.

3. Booking Process

3.1 Bookings can be requested by contacting Gardeners Brockley through its usual enquiry channels. The Customer should provide details of the Services required, the Site address, and preferred dates and times.

3.2 Gardeners Brockley may offer an estimated price based on the information given by the Customer. In some cases, a visit to the Site may be required to assess the work and to provide a more accurate quotation.

3.3 A booking is only confirmed once Gardeners Brockley has issued a clear confirmation, which may be sent in writing, and where applicable, after any required deposit has been received.

3.4 The Customer must ensure that Gardeners Brockley has correct and up to date contact details, including full name, address of the Site, and invoicing details if different from the Site address.

3.5 Gardeners Brockley reserves the right to refuse or cancel a booking where it considers the work requested to be unsafe, unsuitable, or outside the scope of its Services.

4. Access and Customer Obligations

4.1 The Customer must provide safe and reasonable access to the Site at the agreed date and time. This includes ensuring that any gates, doors or access routes are unlocked or that arrangements are made for Gardeners Brockley to gain entry.

4.2 The Customer must inform Gardeners Brockley in advance of any Site-specific risks, restrictions, or requirements, including but not limited to hazards, pets, shared access, parking restrictions, or any relevant rules imposed by neighbours or management companies.

4.3 Where parking permits or special access permissions are required, the Customer is responsible for arranging these in advance, unless otherwise agreed. Any parking charges, fines or penalties incurred due to lack of suitable parking may be added to the Customers invoice.

4.4 The Customer is responsible for ensuring that any necessary permissions, consents or approvals from landlords, neighbours, freeholders, local authorities or other parties are in place before work commences. Gardeners Brockley will not be held liable where required consents have not been obtained by the Customer.

5. Pricing and Quotations

5.1 Prices may be provided as fixed quotes for defined work, or as hourly or daily rates depending on the nature and extent of the Services required.

5.2 All quotations are based on the information provided by the Customer and on typical working conditions. If, upon arrival at the Site, it is apparent that the work is significantly different in scale, complexity or accessibility, Gardeners Brockley may revise the quotation. The Customer will be informed of any changes before additional costs are incurred wherever reasonably practicable.

5.3 Unless explicitly stated otherwise, prices do not include the removal of green waste, hard waste or rubbish. Charges for waste removal will be clearly stated where applicable.

5.4 Any quotation is valid for a limited period as specified by Gardeners Brockley, after which prices may be subject to change.

6. Payments and Invoicing

6.1 Payment terms will be confirmed at the time of booking. Gardeners Brockley may require a deposit prior to commencing work, particularly for larger projects or where materials must be purchased in advance.

6.2 Unless otherwise agreed in writing, the balance of payment is due immediately upon completion of the Services or on the date of the invoice issued by Gardeners Brockley.

6.3 Gardeners Brockley accepts common forms of payment suitable for professional services. Details of accepted payment methods will be provided to the Customer.

6.4 If payment is not received by the due date, Gardeners Brockley reserves the right to charge interest on the overdue amount and to suspend further Services until full payment has been made. The Customer is responsible for any reasonable costs incurred in the collection of overdue sums.

6.5 For ongoing regular maintenance, Gardeners Brockley may operate a recurring invoicing arrangement. Any changes to regular visits, including frequency or scope of work, may affect the agreed price.

7. Cancellations and Rescheduling

7.1 The Customer may cancel or reschedule a booking by providing reasonable notice. The minimum notice period required will be confirmed at the time of booking.

7.2 Where insufficient notice is provided, Gardeners Brockley reserves the right to charge a cancellation or late rescheduling fee, which may be up to the full value of the booked Service, particularly where staff and resources have already been allocated.

7.3 If Gardeners Brockley needs to cancel or reschedule a booking due to unforeseen circumstances, such as severe weather, staff illness or other operational issues, the Customer will be offered the next available alternative appointment. Gardeners Brockley will not be liable for any loss arising from such changes, but will make reasonable efforts to minimise inconvenience.

7.4 In cases of extreme weather or unsafe working conditions, Gardeners Brockley may decide, at its discretion, to postpone or modify the planned work. Safety will always take priority.

8. Materials, Plants and Equipment

8.1 Where Gardeners Brockley supplies materials, plants, soils, compost, turf or other items, ownership of those materials will pass to the Customer upon full payment of the invoice.

8.2 Gardeners Brockley will take reasonable care in sourcing good quality materials and plants suitable for the Site and local climate. However, living plants are subject to natural conditions and variables beyond the control of Gardeners Brockley, and therefore no absolute guarantee can be provided for their long-term performance or survival.

8.3 The Customer is responsible for the ongoing care and maintenance of plants and lawns after completion of the Services, unless a separate maintenance agreement is in place. Gardeners Brockley will provide basic aftercare advice where appropriate.

8.4 All equipment and tools provided by Gardeners Brockley remain the property of Gardeners Brockley and must not be used by the Customer or any third party unless expressly authorised.

9. Waste Handling and Environmental Regulations

9.1 Gardeners Brockley will handle green waste and other waste materials in accordance with applicable environmental and waste management regulations in the United Kingdom.

9.2 Unless explicitly included in the quotation, the price for Services does not include removal of waste from the Site. The Customer may choose between Gardeners Brockley removing green waste for an additional fee, or allowing waste to be left in an agreed area for the Customer to dispose of independently.

9.3 Where Gardeners Brockley arranges for waste removal, disposal will be carried out through lawful and responsible channels. Any additional charges imposed by waste carriers or disposal facilities may be passed on to the Customer where these charges relate directly to the waste generated from the Customers Site.

9.4 Gardeners Brockley will not remove hazardous materials, contaminated soil, asbestos, or any waste that cannot be handled under standard gardening regulations. If such materials are discovered, work may be suspended until the Customer has arranged safe removal by a licensed specialist.

10. Liability and Insurance

10.1 Gardeners Brockley will exercise reasonable skill and care in carrying out the Services and will comply with relevant health and safety obligations.

10.2 Gardeners Brockley maintains appropriate insurance for its activities. Details of insurance cover can be provided upon reasonable request.

10.3 The liability of Gardeners Brockley to the Customer for any loss or damage arising under or in connection with the Agreement shall, to the fullest extent permitted by law, be limited to the total amount paid or payable by the Customer for the specific Services giving rise to the claim.

10.4 Gardeners Brockley will not be liable for any indirect or consequential losses, loss of profit, loss of enjoyment, or loss of opportunity arising from the performance or non-performance of the Services.

10.5 Gardeners Brockley shall not be liable for damage or delay caused by events beyond its reasonable control, including but not limited to adverse weather conditions, accidents, acts of third parties, or failures of utilities or public services.

10.6 The Customer is responsible for protecting any fragile items, cables, ornaments, or structures on the Site that might be at risk during the provision of gardening Services. Gardeners Brockley should be informed of any underground services such as cables, pipes or irrigation systems. No liability will be accepted for damage to such services where Gardeners Brockley has not been made fully aware of their location.

11. Complaints and Disputes

11.1 If the Customer is not satisfied with any aspect of the Services, the Customer should raise the issue as soon as reasonably possible so that Gardeners Brockley has the opportunity to investigate and, if appropriate, to rectify the matter.

11.2 Gardeners Brockley aims to resolve complaints promptly and fairly. The Customer agrees to allow Gardeners Brockley reasonable access to the Site to inspect any issues reported.

11.3 If a dispute cannot be resolved through discussion, the parties may consider mediation or other forms of alternative dispute resolution where appropriate. This does not affect the rights of either party to pursue other legal remedies.

12. Health and Safety

12.1 Gardeners Brockley follows safe working practices in accordance with relevant health and safety legislation.

12.2 The Customer agrees to cooperate with any reasonable health and safety requests made by Gardeners Brockley, such as keeping children and pets away from the work area while Services are being carried out.

12.3 If unsafe conditions are identified on the Site, Gardeners Brockley may suspend work until the issue is resolved. Any additional costs resulting from such suspension may be charged to the Customer if the unsafe condition is within the Customers control.

13. Data Protection and Privacy

13.1 Gardeners Brockley will handle personal information in accordance with applicable data protection laws in the United Kingdom.

13.2 Personal details collected from the Customer will be used primarily for managing bookings, providing Services, and administering the Agreement. Data will not be shared with third parties except where necessary to deliver the Services, comply with the law, or with the Customers consent.

14. Termination

14.1 Either party may terminate the Agreement for Services that are ongoing by giving reasonable notice, subject to any specific cancellation provisions agreed between the parties.

14.2 Gardeners Brockley may terminate the Agreement or suspend Services immediately if the Customer materially breaches these Terms and Conditions, fails to pay sums due, or behaves in an abusive or threatening manner towards staff.

15. Amendments to these Terms

15.1 Gardeners Brockley may update or amend these Terms and Conditions from time to time to reflect changes in the law, in its practices, or in the range of Services offered.

15.2 The version of the Terms and Conditions in force at the time of the Customers booking will apply to that booking, unless a change is required by law or agreed in writing between the parties.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By proceeding with a booking or allowing Gardeners Brockley to commence work, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.